Problem Solving with Experience
Your Quality is my product
Quality is your reputation
11 Years in Software Quality roles.
Successful release manager
Relationship builder and communicator across teams
Teacher, Trainer, Leader
Business case testing for a solution, not a checkbox
Support is how to create diehard fans
11 Years in Software Support Roles
Technical and Empathic background to relate to customers
Process Improvement and successful traige
Trainer on complex issues
Leader of support teams
Availabilty
Full Time availability
Available to QA/Support Senior and Management roles. 11 years of experience, a wide skillset, and a seasoned professional in all software environments, from huge to tiny.
Fractional QA
Do you need QA for your product, but not 40 hours/week of QA? A Business case tester will pull your product into true quality. Available on an hourly or per-project basis to perform QA, support, or any other of the myriad of tasks that a software project needs to reach fruition.
Long Term Fractional QA
If you find your team looking for business case testing on a small scale over a long time, we can negotiate for an equity split instead of payment as well.This is ideal if you have e.g. 4 projects a year that each require 2 weeks of QA, but that’s it.
Future-oriented problem solver with 10+ years leading test teams and delivering high-quality products. Outstanding array of solutions skills.
Professional Experience:
QA Manager
Optera Climate 2022 – 2023
Optera is a SAAS climate accounting startup based in Boulder, CO with 50-100 employees.
Reported to VP of Product as QA Manager for the entire company
Served as primary liaison between product, engineering, and client support teams
Led all testing efforts for multiple delivered products, including organizing test suites, test teams, and testing efforts in engineering
Established frameworks and documentation, dramatically improving test design and execution as well as cross- and inter-team communication and workflows
Created SLAs to triage tickets from 60+ users, and performed triage of all tickets
Provided prompt and insightful testing on products from 3 engineering teams
Client Service Analyst
EnergyIQ (Quorum).2019 – 2022
Quorum Business Solutions is a SAAS Oil and Gas data services company headquartered in Houston. They acquired EnergyIQ, a 50-100 person company in January 2020.
Reported to Client Services Team Leader.
Provided JIRA, scrum, ticket management, technical support for Client Services Team
Leveraged geophysical subject matter expertise to inform multiple software packages
Pioneered novel testing methods as well as user-oriented test case design
Managed numerous components for final releases
Served as trusted agent for client databases and relationships using SQL and ORACLE
QA Team Lead
Cardinal Peak. 2016 – 2019
Cardinal Peak is a design and engineering contracting firm of 50-100 located in Lafayette, CO.
Reported to Test Team Manager as well as project PMs.
Managed advanced testing on augmented reality and app-level SDK
Performed iOS and Android testing on internet-of-things and AR applications
Executed on tight schedules and fast-changing environments
Mentored QA team members on best practices and career development
Release Coordinator | QA Lead
Enverus (Transform Team)2012 – 2015
Enverus(Renamed from Drillinginfo in 2022) is a Oil and Gas SAAS company providing well and rig data. It acquired Transform in 2014. Transform is a 3D Seismic and Multivariate interpretation software package for Geophysical and Geologic Engineering.
Reported to the Director of Support.
Produced timely and on-demand results while serving as test lead for team of 12
Delivered Transform 5.0.0 release on scheduled release date
Managed defect tracking, test plan creation, scheduling, and planning, and performed final QA oversight for all released products
Created test plans in Agile environment
Project-managed all geophysical features
Curated massive enhancement and defect base
Relevant Skills:
Technical
JIRA, Bugzilla, Salesforce, Scrum, Agile, QA, Testing
SQL, Python, ADP, Concur, Salesforce
Google Suite and Microsoft Office,
Management
QA manager for three product lines, three PMs, and 16+ engineers
Release coordinator for projects involving 12+ developers and testers
Test lead for multiple successful delivered products
Successful technical recruiter and mentor for new hires
Strong interpersonal collaborator
Software
Future-oriented, results-driven QA manager
Lead test case design, collaboration, documentation, and process improvement
Serve as knowledge bridge between engineering, product design, and client teams
Leverage deep technical understanding to identify and resolve potential weak points
Support
Manage support desks for multiple products
Proactively optimize workflows for client resolution
Foster strong and responsive client relationships
Product trainer for international client base
Science
Geophysicist with broad climate, geophysical, and geospatial knowledge
Field work in geophysics and environmental engineering
Adroit at reality checks for data and solutions
Comprehensive problem solver based in science, expertise, and empathy
Education:
B.S. Geophysics, Colorado School of Mines, 2009